Claims Procedure

Travel Insurance
Whether you're off on a short trip, a two weeks holiday or a backpacking adventure, you can choose the travel insurance cover that matches your trip. There is no need to pay for cover you simply do not need. You can decide what insurance cover is right for you.
Claim Procedure:
Claim Procedure:
1. Contact your Financial Consultant immediately. Contact our Company if necessary.
2. Fill in Claim Form(s) and send to us.
3. Send all relevant documentary and receipts to us.
4. Attach with some photos for supporting (if applicable)
5. Be patient to wait for the results of the Insurance Companies.
6. Our financial consultants will reply you for the claims settlements.

If you encountered in any enquiries, please call our Claims Hotline directly on (852) 3589 5000 at 9:00am – 5:30pm, Monday to Friday (except public holidays) or email us at when you need to make a claim. To facilitate processing, please submit all required documents with the claim forms.